Schachenmayr Info zu Corona-Virus (COVID-19)
The corona virus increasingly determines our coexistence in all areas of society.
We, at Schachenmayr, have therefore taken comprehensive steps to protect our employees, customers and suppliers.
Wherever possible, work of our employees has been transferred to home office, meetings have been replaced by telephone conferences, the warehouse staff works in shifts to ensure safety distance and personal contact with external parties has been reduced to the absolute minimum.
Plus, we continue to exercise common sense, i.e. sanitizing and good hygiene practices, which we know you've heard and read a dozen times: keep more distance between yourself and anyone else, wash your hands often (for 20 seconds), sneeze/cough into your sleeve, sanitize your workspaces, counters and doorknobs.
In short: despite these challenging times, we feel committed to our customers and business partners to keep business running at its best.
#stayhome and the joy of handcrafting
You need yarn for a new project? For the time being, lots of local yarn stores had to close their doors, but quite a few of them offer mail order or contactless delivery. Of course, there are online shops as well, that provide a wide range of our products and are working hard to deliver all orders promptly and contactless. Please check the >> store locator << on our website.
Wholesalers and specialist retailers – contact our sales team via phone or email about any question you may have. Please note, that, due to the current situation, business hours have changed as follows:
Monday – Thursday: 09:00 am - 2:00 pm
Friday: 09:00 am - 12:00 am
All orders will be processed and – whenever possible and if desired – delivered.
Our retailers are more than welcome to check our MEZ b2b web shop, 24 hours a day, 7 days a week (available at the moment for customers in Germany, Austria, Switzerland)
Consumer Service is still available if you need help with a consumer problem. We’re here to either help you solve your problem or make good progress towards it. Apologies if this takes longer than usual – all our staff is pretty busy at the moment. Please send an email through our >> contact form << selecting your country of residence. Your local consumer services team will answer you as soon as possible.
Working from home, our social media team will continue to treat you with new inspiration and creative input, to inform you and to cheer you up when needed on facebook and Instagram.
Thank you for your loyalty, support and friendship during these extraordinary times.
Let us all maintain our social connections while physically separating ourselves from one another to stay healthy.
The Schachenmayr Team
#stayhomeandknit #stayhomeandcrochet #stayhomeandcraft
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